FB
Firoz B
1 reviews | Active since Mar 2009
19 Dec 2025, 08:07
ABSA - When ‘More Value’ Means Paying More
I have an Ultimate Banking account, which I changed over to during the course of this year. There is a discount of 100% of the monthly fees if your balance stays above R25000. As from Jan 2026, ABSA is taking away this discount, under this marketing spin: "From 1 January 2026, our updated Ultimate Banking benefits and pricing come into effect, designed to give you more value, more benefits and more ways to keep your life moving." Keep this up ABSA, and then you wonder why people are moving elsewhere.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
19 Dec 2025, 10:28Dear Firoz Thank you for bringing this unfortunate matter/ incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Absa's reply19 Dec 2025, 10:28
Official
Dear Firoz Thank you for bringing this unfortunate matter/ incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe