GVDM
Gerard Van Der Merwe
1 reviews | Active since Nov 2017
11 Feb 2020, 10:37
Absa what is happening
The interest rate decreased I received an email from absa with regards to this and was informed that my bond repayments will decrease but today I received a statement with the unadjusted amount also I was paying more then what I was suppose to pay but was phoned frequently to say that I played short.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
11 Feb 2020, 14:26Dear Gerard Van Der Merwe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply11 Feb 2020, 14:26
Official
Dear Gerard Van Der Merwe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care