ABSA WHAT IS HAPPENING

ABSA does get back to a customer yes,but their only problem is that they do not follow up on the customers query a perfect example is i app**** for a second bond online with ABSA they responded in writing and then with a telephone call stating what documentation would required from me and that SOMEBODY would be in contact with me on the Monday WELL it should not hard to guess NOBODY CONTACTED ME. i had a follow up claim from geyser and was told that a company would be contacting me GUESS WHAT NOBODY CONTACTED ME. ABSA you have got to improve your service or do you have too much customers that you cannot attend to them and give them the attention and service that they deserve. PLEASE LET ME KNOW so that i can find a BANK WHICH CAN !!!