Absa what is happening?

My previous complaint has not been handled. I am now being ignored by the same person handling the hello peter complaints. I have not been phoned once regarding my complaint and is unacceptable. My complaint details again, and absa please take the time to read it to avoid further confusion. I app**** for a new (totally new seperate account, not an upgrade) on 3 Dec 2015. I was phoned a month later on 4 Jan2016 to confirm the platinum credit card is approved. I agreed to all the terms and conditions on the phone. I was given my interest rate etc etc. I asked the sales consultant if they got all my documents (i sent those via email on 3 or 4 Dec). He said yes they have all docs. It was confirmed that the card was going to be delivered by courier within 9 days. After 2 weeks i phone and no one can see my application for the new platinum credit card. Eventually they see the application is with the FICA department and there is a backlog. The lady said alot of people are complaning about delay. 2 weeks later i phone and the lady said its still with FICA and shows documents are needed. I sent all documents and it was confirmed that they had all. Still no word or new platinum credit card!