GVDM
Gerard Van Der Merwe
1 reviews | Active since Nov 2017
08 May 2020, 08:58
Absa what is going on are you ***********
I have cancelled my home insurance with absa as as it was radically high I changed to Alexandra forbes. It was approved by vetting hoc and I was informed by them that my.bond account with absa would be credited by r13000 within 4 working days. I was happy at this fact. I have been trying invain for absa to inform me what my monthly bond repayments would be . I also enquired about.the reduction of interest by 2 basis points but clearly they do not know about it and are giving me the run arround.
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Absa's replyOfficial
08 May 2020, 09:19Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply08 May 2020, 09:19
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd