Absa what happend to customer services?

I have been with absa since they started from originally amalgamated banks of South Africa many years ago, I came to the conclusion that I need to change banks as absa has become a bank where nothing is working, OTM's that do not have cash, or are offline, verification request that is not working, not to mention the long queues outside branches where one stands for hours before getting access to the branch, and then sitting in the bank in rows for a long time before being helped, then just to find that they can't help because of systems that is offline, or to be told one cannot do certain transactions in the bank anymore. I am a so called Premium Banking customer and are suppose to have access to a dedicated premium line and to have access to a priority banker and financial adviser. In my personal experience these are just empty words and promises from a bank where customer service is non-existent. I came to the decision to change and move all my accounts to another bank after yet another incident today at absa Zevenwacht mall branch. I am writing this review to warn potential absa bank customers, think twice if you want to open any absa bank account.