BS
BEVEN S

1 reviews | Active since Sept 2012

21 Nov 2018, 10:58

ABSA - What a torrid experience

In case anyone has been following my queries with ABSA regarding my claim, here is the feedback. In case you missed out, here is the summary:

1. Lodged a building claim which was declined 2. Lodged a complaint on this platform and ABSA approved to fix part of the damages 3. ABSA informed me they were removing my building cover from my policy, and l disputed this 4. Building cover was removed and l was given 30 days notice 5. ABSA has now sent me a notice of cancellation of my policy which covers: - 2 cars - house contents - my cell-phone

NOW if this is not an eye-opener for anyone who has a policy with them, then nothing is. Everything started with my querying their decision PUBLICLY and now it has escalated to them cancelling my cover for everything else that I had ensured with them.

Take notes for those who want to, for this could be you next time.

0
Replies (2)
Absa
Absa's reply21 Nov 2018, 12:59
Official
 Dear Customer  Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.  Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply21 Nov 2018, 16:30
Official
Dear customer

I have noticed that your matter has been logged on the system with reference number ***. The matter is still under investigation and Claudette will get back to you with outcomes.

Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 

Best regards,