Absa, what a disgrace

Pathetic to say the least. Taking 4 days to Fica accounts for my son. At this point of time I feel the urge to close my whole families Absa accounts and go somewhere else where people understand customer service. Had to hear at the bank that one lady out of 4 consultants was willing to help me as the others did not want to do it since the consultant that was helping me initially was not available. PATHETIC!!!!!