ABSA what a disappointment

Dearest Absa

Must say I experienced your departments in a very bad light as was sent from pillar to post and none offered any solutions.

I initially called the *** as I thought it was an issue on the app or my internet banking, then was referred to the savings/investment depart ***) and was blatantly told to call the first guy- really!! If you listen to the recordings you will hear that I am not in the slightest pleased by the response I received from guy #2. once again, tried contacting the main contact center number ***) on Saturday and thane again on Monday the number just either cuts or tells me the subscriber unavailable. (a whole call center number- no voice prompts advising of possible issues or re-direct to an alternative service, just subscriber unavailable)

my issue: I have a dynamic save investment that is near maturity (16 June), and for whatever reason, I can no longer see it on my manage accounts screen (an option thats was previously available and was available on my list of accounts on the bank apps: Manage accounts). It is cold, we're living in the times of Corona and do not want the schlep of having to go to a bank, where I can simply transfer the funds via the banking app or internet banking (from the investment account to my cheque account).

Now I am thinking, "somebody" decided I was no longer worthy of this option and decided, on my behalf without even consulting me, to remove/delink the account. now that I want to exercise my rights with my money, I cant - and when trying to call you (Absa) to correct your actions you're sending me from pillar-to-post.

Can someone with a clue fix this and transfer my money into my cheque account let me know once done.

Thanks, Koketso Dintoe