Absa Westgate Mall .. BAD SERVICE
My mom made a will at the ABSA bank branche in Westgate Mall, Mitchells Plain. She has been for months wanting to update it but everytime they go to the branch, she gets chased away. She is 76 years old. She had a will draw up at this branch and now they keep telling her they can’t help?? Cause they dont have consultants??
And then I emailed ABSA and all they said was to email or call the Wills department. Why can my elderly mother NOT BE HELPED AT THE VERY BRANCH SHE MADE THE WILL???
Pathetic service I am fuming
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Absa's replyOfficial
16 Sept 2021, 08:41Dear Heedy786 Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply16 Sept 2021, 08:41
Official
Dear Heedy786 Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care