Absa Westgate Mall and Tableview Bank - Worst Customer Services ever!

<p>Hello</p> <p>I have been a loyal customer customer for over 10 years! Whenever i used the Seapoint branch i received the best services however cant say the same to Westgate Mall and Tableview Branch!</p> <p>In 2014 I was retrenched however I kept paying my personal loan as I then was working on landing a contract which I did, i then started working on this pilot projet on contrend contract bases till end of December 2015. Things didnt work out so I found myself unemployed as from 1 January 2016. End of January my debuts bouced. I received a call from the bank informing me to go into the bank and stop my debuts, which I did. I did this at Westgate MAll branch, in Mitchells Plain. The consultant then advised me to stop my debuts at Standard bank which i had home loan and my car which was with Wesbank which i did. He then advised me to claim from my insurance ono my personal loan which i had with the Absa. Which I did! however they informed me that they wont pay as my last job was contract. The consultant then advised me that he took all the above into consideration and he will speak to managements regarding the insurance to cover my laon and get back to me which he never did!!!</p> <p> </p> <p>during the course of the month i receive a call from the bank informing me that my bank charges was at R1600.00 which left me speechless. i Started new job i then go into Absa Mowbray, the consultant says to me that my account is R180.00 cheque account! and it increased to R190.00!!! this month! i then looked up at the poster behind the consultant at which a cheque account is advertised for R99 i asked her to explain she said im on different package lord alone knows how this happened! anyay long story short she calls westgate mall as she could not help me we speak to a consultant as the manager was not available at the time. The consultant take my details and says to me that she will get the manager to call me back by Friday, this happened on Wednesday. Friday came no call from Westgate Mall branch manager. I call the branch on the next Tuesday Manager did nto get the message. he takes my details and says he will get back to me. The next day he calls me back and says to me that my account is with Tableview so he will pass the information to them and get them to call me back. I then asked him why when i was in the bank to stop my debuts has the consultant not put stop on my account and allowed my account to run in arreas. I inform him that the consultant at Mowbray advised me that this could have been done!!! He says no who told you this which consultant I then said to him listen I have been tryign to sort this out with no help or assistance people keep promising to call me back which they never do so who told me this is irrelavant at this point.</p> <p>The following week I receive a call from Tableview branch (consultant was a lady) She said they willthey will right off a R600.00 but the rest Westegate Mall needs to see to i must contact them at this stage i said ok i will run around and ty and sort this mess out just do what you need to do she said fine ill email you the documents you need to complete then you have to email it back to me. She confirms my email address but up until today i had no repsonds from her!!!!</p> <p> </p> <p>2 weeks later i receive a call from the lawyers that my account has been handsed over to the lawyers which i then explain to them i am shocked because i have been incontact with the bank i even arrange for the debut to go off last month but then the consultant advsied me to open another account as this will not be sorted by time my salary is paid into my account. however i ahve arranged with absa to debut my account so again we have a debut that is going to bounce with unneccessary charges she says to me either that or they going to take all the bank charges which was R1600.00 same day i run over to FNB change open a account and change my details with my HR.</p> <p> </p> <p>So i have just gone back to the bank to change my debut to go off from my FNB account which i am not happpy abouot as i have track record with Absa that i would like to keep! but no one seems to want to help me the bank calls me every 2nd day and i tell them the same story i asked them to make note on the system which i dount they did.</p> <p> </p> <p>Please help!!!!</p>