ABSA "we dont help you"

I had an ABSA business account which had been inactive for some time but as i needed to use it I went to the branch where I opened it to transfer some funds. When I got to the branch they informed me that the account was dormant and also needed to have a FICA check again. The lady at enquiries advised me that due to the restructuring I had to go to ABSA Blue Route Mall and speak to a Mr Irwin Knowlden and she gave me his contact details. The following day I phoned Mr Knowlden but he was busy and left a message and asked him to return my call. After 4 hours I had not been contacted so as I was near to Blue Route Mall decided to go to the branch directly. I saw a lady at the enquiries counter gave her my name bank account number and what was required. She took my details and went to see Mr Knowlden she returned after 5 minutes and informed me that Mr Knowlden had appointments the whole day and i must make an appointment to see him which was understandable when I asked when I could see the man she informed me that he had said I must phone the call centre to make an appointment to see him. I must admit I was quite irked as the account was made dormant without any notification , the FICA check was done when I opened it so why was it necessary to do it again and I find it very arrogant that this gentlemen could not just give me a date and time directly obviously customer service is not in his vocabulary. After being an ABSA customer for 25 years am left totally unimpressed.