1 reviews | Active since Apr 2023
Absa we
I'm disappointed an disgusted in the pathetic service an lack of knowledge I got from Absa .
I have been battling for 6 months with Absa first Westgate mall branch an then promenade who has no answers for me I have dealt with headoffice an also legal department mind you hasn't attempting calling me back since last week. Mr Damon's at Westgate mall is the whole issue he had no clue with to do sent all documents to the incorrect department I have all correspondence from him headoffice an legal department an still no process .
It's my own money time effort that has been wasted .
I have asked to realise my 25 year cash back policy with you guys in November 2022 Francois Damon's was handling the claims had no clue what to do a new one life policy was sent ,signed documents an sent everything off he sent it to headoffice an headoffice said it was since to legal for 7 months I have been waiting my arrears went from 20 k to 70 k an is no on pre legal cause of Absa staff not knowing what they need to do .
I am unsatisfied with the service !!! Pathetic an I am escalting it again an again an again until I get feedback .
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Best regards,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Best regards,
Nthabiseng,
Please see one of the many emails sent off with all our details To whom it may concern,Please assist me with the below matter .Myself and my husband are been given the run around from A to B with no accurate information.I went to the branch in November 2022 to surrender my 25 year Absa money back policy.After going to two branches an an filling in all documentation an providing them with my new One Life Policy they were still unable to assist me .My arrears went from 20 k to 70 k which is all due threw the negligence of the staff at Absa .I asked numerous times for our the money to be released an put on my arrears so so I can make arrangements with regards to monthly payments .Myself an my husband are unemployed an we rely on his pension which barely cover cost .Please assist with this matter as soon as possible so we know the way forward.The bond is in both of our names which is FGH Maistry an LV Maistry ID : *** FGH Maistry ID: *** LV MaistryBond number : ***Policy number: ***
Nthabiseng,
Please see one of the many emails sent off with all our details To whom it may concern,Please assist me with the below matter .Myself and my husband are been given the run around from A to B with no accurate information.I went to the branch in November 2022 to surrender my 25 year Absa money back policy.After going to two branches an an filling in all documentation an providing them with my new One Life Policy they were still unable to assist me .My arrears went from 20 k to 70 k which is all due threw the negligence of the staff at Absa .I asked numerous times for our the money to be released an put on my arrears so so I can make arrangements with regards to monthly payments .Myself an my husband are unemployed an we rely on his pension which barely cover cost .Please assist with this matter as soon as possible so we know the way forward.The bond is in both of our names which is FGH Maistry an LV Maistry ID : *** FGH Maistry ID: *** LV MaistryBond number : ***Policy number: ***
Best regards,
Best regards,
Best regards,
Best regards,