ABSA Warranty Insurance Nightmare

I have a warranty policy with ABSA. I submitted a claim on the 08 September 2021 through the service provider for mechanical repairs. My two issues are as follows:

1. The claim was for gear box and clutch repairs. They only approved the claim for the clutch and not the gear box. No explanation was provided for the non-approval of the gear box. These two items have separate amounts of cover under the insurance. 2. The Service Provider fixing my car, finished the work yesterday. There is still no payment from ABSA. Therefore , the service provider will not release my vehicle.

Its over a month that I have been waiting to have my car fixed, and to date I still do not have my car back with me. I cant even go to work because I don't have means of transport.

I have paid for the gear box repairs and the difference of the clutch cost from my own pocket and yet I cant get my car back because ABSA has not paid the service provider. This is very frustrating and disturbing that such a big entity can be so irresponsible with the well being of its customers.