ABSA WANTS TO MAKE MAXIMUM PROFIT FROM COVID-19
I requested a 1 MONTH PAYMENT HOLIDAY against my personal loan. After waiting for 3 weeks some consultant called me to inform me that my request has been approved.
What are the terms? I enquired. The consultant told me they will extend the term of the loan BY 16 MONTHS to recoup the interest. What kind of ripping nonsense is this through this pandemic we are facing? Greedy bustards!
I am going to further log this with the BANKING OMBUDSMAN.
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Absa's replyOfficial
12 May 2020, 08:30Dear Sizwe, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply12 May 2020, 08:30
Official
Dear Sizwe, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd