Absa wants my 75 year old father to go to the branch during the covid pandemic !!

Absa is a useless pathetic bank. My father is 75 years old and despite there is a pandemic going on, and despite there being a covid outbreak, ABSA expects him to go into the branch to reset his pin code on his credit card. The call centre cannot help.. Nothing can be done online, even though there is a groundbreaking thing called technology at your fingertips. The managers and assistants of the branch cannot help me. Even though I asked that I bring a letter signed by him, allowing me to help reset his card, and I have his original ID with me. I even asked that they verify it on the phone with him, and they said NO HE HAS TO COME INTO THE BRANCH. It doesn't matter that we have had a 20 year relationship with ABSA. It doesn't matter that we have our main business accounts with ABSA. Nothing matters, except that my 75 year old father has to go into the BRANCH during COVID-19. Thank you ABSA for NOTHING. I am moving our accounts over to a different bank who actually wants to help. Oh and I'm moving our companies, and family and friends over too. You obviously have enough money in this recession and don't need ours to clog up your system....