Absa Volksrust bad customer service

Yesterday (01/11/2018) I went to Absa Volksrust expecting that it would be packed as it usually is on the 1st of every month. To my surprise it wasn't, but I waited a good 20 minutes before receiving any assistance. Mind you there I was the the only person in customer services queue and the lady there flatly ignored me doing whatever on her computer. Another guy came and spoke to her, she got up left amd came back shortly and I eventually asked if I was going to recieve any service soon and they guy responded with 'the lady will help you shortly'.

She continued doing whatever on he pc and the guy asked her to assist me and her response to him was 'I'm still busy she must wait otherwise you can help her'. I was assisted eventually and she was impatient and rude.

My issue is not waiting but her attitude is what gets to me, you can't be working at customer services and make people feel like trash. I'm greatly disappointed because Absa Volksrust has always had great service but now with the likes of her... what a shame.