Absa - Vodacom airtime not credited

I purchased Vodacom airtime on various days, varying amounts. The amounts were deducted from my cheque account but the airtime was never credited. Cases were logged at *** but the situation has not been resolved. If there is a technical error, speak up and warn your clients. Come on Absa, you took my money, you charged me a transaction fee and no airtime. Shocking!