ABSA / Virgin Money processing multiple credit enquiries without my consent

I subscribe to Transunion's alert service, the service lets me know when a credit enquiry to the Credit bureau is performed by any financial institution. According to the alert and report, Absa has performed three credit checks without my consent this month. I have not requested a credit limit increase/ decrease, I have not app**** for a new card or anything that requires an enquiry.

The annoying thing is I had to call them (with my money & time) and their different departments (credit card, virgin money, virgin insurance etc.) and no one is able to assist. Please note every time a credit enquiry is performed with the Credit bureau it affects (decreases) your credit score.

The information that is provided by the Transunion shows its ABSA “ABSA Bank Ltd ********** 639” the number provided is not in service anymore, it was used by ABSA and Virgin Money SA. I have called ABSA and Virgin Money no one is able to assist. I have been a client for years, this has never happened. Why is this happening?

Can someone at ABSA or Virgin Money stop processing credit checks without my consent?

Regards Lebo S