CG
Carl G

1 reviews | Active since Jul 2018

01 Jul 2021, 12:08

ABSA - Virgin Money Credit Card - a Nightmare

I am one of the unlucky people to have had a small balance owing on my Virgin Money credit card when Virgin stopped trading and ABSA took over their. Since then it is impossible to log on and find your balance or find out how to pay your balance. I am being harrassed by different "collection agents" non of which are able to tell me how I get a statement or how I can settle the balance - I mean I owe about R300!! The handling of this process and the "take over" of the Virgin Money credit card has been abysmal on the part of ABSA. I am still waiting for a statement and how to settle this small outstanding balance. If you don't to give it to me ABSA do not expect me to pay it!

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Replies (1)
Absa
Absa's reply01 Jul 2021, 14:20
Official
Dear  Carl Gjersoe
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management