YM
Yanasagree M

1 reviews | Active since Jun 2016

13 Jun 2016, 09:26

ABSA ( Virgin Credit Card Divsion ) - [***] - HIGH PRIORITY - OVERDUE APPLICATION

<p>I app**** for a Virgin Credit card via ABSA on the 2nd June. It was approved & I sent through my paperwork , so they may finalise & send through my Credit Card. I was told it would take 7-9 working days for processing & deleievry of card. several calls later & I still have not received my card, only to be told it is still being processed. I phoned through today & spoke to their manager ********** , who advised he will have to follow up & phone me to give me an update. I sent through the email with my paperwork ( 2 weeks ago ). I am horrified that in this day & age when banks compete with superior customer service, ABSA ( VIRGIN CARD ) takes so long to procees a simple application and still cannot get it right. Their process is broken & lacking any kind of efficency.</p> <p> </p> <p>Well here's hoping Ndumiso calls me back:(:(:(</p>

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Replies (2)
Absa
Absa's reply14 Jun 2016, 07:37
Official

Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd

YM
Yanasagree M's update14 Jun 2016, 07:55
Reviewer Update

I have sent all my documentation to both Daphne and Ndumiso and still not feedbacck:(:( Not even a calll - Just gets better