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sash R

1 reviews | Active since Apr 2013

29 Jun 2021, 10:01

ABSA - Virgin CC - Absolutely *********** Employees - **** / Lies

I am under debt review, i have been contacted by Daly Attorneys to pay up my Virgin Credit Card settlement amount. this was in Oct/Nov 2020, i paid and sent POP same day - 10th November to DALY. i realised my ref number used was one digit wrong, but i had informed DALY. i have proof of emails from Nov 2020 confirming the following 1. Funds received and will be allocated - both from Attorneys and ABSA 2. Because i used the incorrect ref, a manual allocation will be done - both Daly and ABSA confirmations 3. requested settlement letter, they said they cannot find funds so i sent POP again. 4. have confirmation that they have my funds and will allocate soon. 5. Received email from Daly - ABSA returned funds in Jan 2020 due to incorrect Ref used. 5. I only paid in NOV 2020, ABSA confirmed my receipt, they knew who i was, they was supposed to allocate my funds manually - now they dont have the money and returned to were 6. requested POP for refund - nothing - no responses 7. I contacted ABSA, gave them the reference i used to pay my bill - they say it does not exist, so thats when i asked Daly to advise and confirm they have funds - ALL CONFIRMED by both DALY and ABSA that they have funds. 8. Now ABSA says they paid the money to a 3rd party - which i have no idea how they managed to get that info as the reference on POP was 1 digit incorrect and did not belong to anyone 9. they contacted the 3rd party on Friday last week, and could not get hold of them and with the new POPI law i must get a lawyer to get my money back from them. This has been going on from Nov 2020, how can they pay someone lese when they confirm receipt of funds and know who I am and will allocate, then apparently they paid me back in Jan 2020, when i paid them in NOV 2020 - how can this be? then i have confirmation they will allocate to my account. One digit on my ref number was incorrect and this did not exist on ABSA database, now how they managed to pay someone else? I need to find a lawyer and get them to get the 3rd part info and try and get my money back. I paid ABSA, I sent POP, i emailed continuesly, liased with my attorneys, they dont know were my money is now i must get it back for their incompetence. they call me all the time to pay them....i did ...what a pathetic bank, they stole my money now they hiding it and saying different stories. Pathetic *********** bunch of people, lies and never responds. Worst Bank - big *****.

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Replies (3)
sR
sash R's update01 Jul 2021, 19:39
Reviewer Update
Hi. I have received an email that lne digit incorrect of the long credit card reference actaully belongs to someone else. One digit people... Please people dont make finger error like me. I was one digit off they transfered my money to another person. I called absa. The reference used did not exist so how they paid the third party. I have an email that only last week after 6 months they tried calling the the third party. Even if i had aomeone elses money for 6 months i wud even spend it. Now i must pay an attorney to get info of the 3rd party n get my money back. So guys one digit of that long cc reference belongs to someone else.... So becareful people... After all the lies.... I have all correspondance. First they refunded me in jan 2020 when i only paid in nov 2020.when i askes for pop this is when all this unveils... Then they have my money. They will allocate manually.... But now they say they. Paid 3rd party... But they told me they have funds and will allocate to my account. What a bunch of *****. All i know to cover up..they may even go open **** accounts. Becareful people this bank is not about peoples money they are abouy making money. They dont. Care about u. They care they lost 80percent when they offered me the settlement deal so now lets find a way to swindle the poor person.... Find a lawyer they say to get my money.... But they told me they had my money... Now they dont. So people becareful...proof of payments dont matter.... Calling to sort out same day dont matter.. Wait like 6 months then all they do is blame u.. Oh and the emails feom departments with stories... Unbelievable... Please people becareful who u bank with... They dont even care about u... Its about ur money...
sR
sash R's update01 Jul 2021, 19:43
Reviewer Update
Lol they closed my case because they had my money and decided to pay someone else when all this cud have been rectified in nov last year... July 2021...they closed case. Want me to pay again.
sR
sash R's update01 Jul 2021, 20:13
Reviewer Update
They paid someone else my money. Proof of payment with my id nunber was sent but they paid someone else my money. Btw reference number did not exist. They said they will manually allocate my money from nov 2020.then they said rhey they paid me in jan 2020 when i paid in nov 2020.one digit in that long cc ref belongs to anothee user... They said get an attorney as case is npw closed... But proof of payment was sent with my id number???????? And ref did not. Exist. But absa paid a 3rdparty.... How??????