absa vincent park is useless, they never do the correct thing when asked. Dont even have a manager or anyone on duty to assist with complaints

my credit card was in arrears and was told to pay R25000 which i have. I then went to the branch and informed them I want to block and freeze my account so that it doesnt accumulate interest. I spoke to the personal acountant on duty. She said yes it is possible. When I got home I noticed that my other credit card was taken off the banking app which I didnt ask her to do. When I logged in to my app 3 days later I noticed r2000 added to the card. I was on the line with absa for 2 hours and nobody is able to assist, even the complaints line is useless as it is an AI generated voice prompting me to use the app to complain. I am wanmting to talk to someone in charge from vincent park as I have had an account with absa for over 25 years, which I am wanting to close on saturday