ABSA Vincent Park East London

This is not about me but about my mother who was left traumatized by one of the consultants at ABSA Bank. My mother went into the bank on the 19th January 2024 after getting messages of *****ulent activity on her banking app then this lady took my moms card and told her she cut it up as it had ***** activity on it she didn't explain she just destroyed the card. She then asked my moms ID which my mom then gave her the Green Bar ID as she lost her smart card. She snapped at my mom telling her its the last time she uses that ID its a old ID. My mom had just lost her Uncle who raised her and she was already in a state but being shouted at and having your card cut up without explanation is totally unacceptable My mother is 68 years old this lady had no right to treat my mother with such disrespect. My mother was left traumatized by ABSA she still doesn't know what is going on with her account but she refuses to go into the bank because this consultant shouted her for using an old ID. How does such a big Financial institution Employ people like this who treats loyal clients with such disrespect?