ABSA VF SERIOUS BLUNDER

My interaction with the people involved at ABSA VF was shockingly poor to say the least. After running into a spot of bother with repayments on vehicle loan I settled the arrears in two payments during November 2015. Even after sending and re-sending the proof of payments I was still phoned every day being told that they have not received the proof of payments and that they will come and repossess the car. They then sent through a debit order on 26/11/15 and yet again on 30/11/15 to cover the arrears amount, which has been paid. On inquiry I was told that only the one amount can be returned and that it will take up to 48 hrs. This incompetence now has a direct result that debit orders will not be able to go through leaving me with the costs and then having to fork out again when the debit orders are redone. Up until now I have not received an ounce of support from ABSA in this regard, its just phone call upon phone call and nothing gets resolved. I have to pay interest on money that has already been paid and now on top of that more costs incurred by ABSA, are they that desperate?