ABSA VF query.

Good Day,

It is really sad to hear/know how *********** the ABSA VF call centre /customers service is.

Firstly you wait close to 10mins to get through to an agent for assistance, then eventually after getting through just for that same agent to send you from pillar to post not resolving the query but just trying to get rid of the customer leading to numerous calls with no resolve.

It so frustrating and the query is so simple, "when paying advance payments which I have been doing " who can assist with the updated term... "That's it, I'm rather being asked for a million security questions than given an answer and yes the line eventually gets cut and now the process starts all over again.

Please ABSA VF get your staff trained up, not a wonder they don't ask for a customer service rating after the call that explains it.