TV
Tomrin V

1 reviews | Active since May 2020

22 May 2020, 14:47

Absa VF goes rogue - no regard for ethics and honesty.

Absa VF service is horrific. They are ********* and dishonest to say the least. After paying a additional amount into my account I requested absa VF to reduce my term, I phoned various times to check on my request. Each time they told me everything is fine the request is logged, only to find out the last time I called them about 8 business days after my initial request that the request is not through and that they used the money to reduce my installments.

Futhermore Absa VF had the cheek to lie to me about a debit order they never took. According to them my bank didn't allow such but there's no electronic footprint of this.

I already reduced my term from 72 to 47 in my first month. Thus I think absa VF is behaving they way they are cause they losing in interest

It's sad how Absa is all about africanacity but they fail to practice respect others. Where is their Ubuntu, their humanity to others.

Think twice when financing with Absa. You might be in for a ugly surprise

0
Replies (2)
Absa
Absa's reply22 May 2020, 15:23
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd
TV
Tomrin V's update22 May 2020, 16:32
Reviewer Update
Dear Nthabiseng

I emailed you personally. I will now leave it in ABSA hands.

A review will be done on ABSA respons. I think it's fair that the public see how ABSA respons to the matter so that they can make the right choice when choosing their financing bank.

Kind Regards