VR
Vijay R
1 reviews | Active since Dec 2023
25 Dec 2023, 18:28
ABSA VF double billed me in December. Christmas gift for your CEO?
Had a good experience with them up to today.
Vehicle Finance double-billed me on Christmas Day! Great Christmas present.
Early this month I got a sms saying I’d be billed on the 14th. All good. I was billed and that was fine. Today, they billed me again. Not everyone has CEO balances in their accounts. We live on a budget. Please explain!
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Replies (2)
Absa's replyOfficial
27 Dec 2023, 09:47Dear Vijay Ramkilawan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Godfrey Ndou
Absa's reply27 Dec 2023, 09:47
Official
Dear Vijay Ramkilawan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Godfrey Ndou
VR
Vijay R's updateReviewer Update
27 Dec 2023, 17:10This matter has been resolved. Was refunded. Thank you.
VR
Vijay R's update27 Dec 2023, 17:10
Reviewer Update
This matter has been resolved. Was refunded. Thank you.