IB
Irvin B
1 reviews | Active since Jun 2022
25 Dec 2023, 22:49
ABSA VF double billed for December
My ABSA VF was also doubled billed in December.
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Replies (2)IB
Irvin B's updateReviewer Update
27 Dec 2023, 09:13I phoned via my cellphone and I tried to get through for 21 minutes. Now, I am trying my luck with Absa's landline at my nearest Absa branch. This is terribly poor service from Absa. They could have at least given us a communication by now acknowledging their ******* service. These people are suppose to be proffessional. Waisting our precious time on the holidays.
IB
Irvin B's update27 Dec 2023, 09:13
Reviewer Update
I phoned via my cellphone and I tried to get through for 21 minutes. Now, I am trying my luck with Absa's landline at my nearest Absa branch. This is terribly poor service from Absa. They could have at least given us a communication by now acknowledging their ******* service. These people are suppose to be proffessional. Waisting our precious time on the holidays.
Absa's replyOfficial
27 Dec 2023, 10:30Dear Irvin Booysen
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay
Absa's reply27 Dec 2023, 10:30
Official
Dear Irvin Booysen
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CarePravesh Bejay