Absa VF and Mitigation officer Domenic kabelo Mogale

This is for ABSA Vehicle Finance,i want express my disappointment for the treatment i got from Absa mitigation officer "Domenic Kabelo Mogale". Yesterday i was at my daughters's school when i received a call from a security guard from our complex that there was a guy from absa who was looking for me and he left a letter with her,and he claims he's been trying to get hold me and i don't pick up my phone. When i came back i went to the guardroom to collect that letter. 1.when i look at the letter it's a very confidential matter that he should not have left with the security guard. 2.The letter was not even put inside the envelope anyone can read and know my business with absa. 3.when i read this note i see its from a mitigation officer and i see his number also its written on it. 4. The claim of him saying that he's been trying to call me and he can't find me its a lie coz i only saw the missed call from his number it was Monday around past 5pm and i returned it immediately and he didn't pickup i have proof of that. 5.Yes as soon i got that letter i called him immediately and i can say i have never met someone so rude and arrogant like Domenic Kabelo. From answering the call the guy was just off,i tried explain to him that i got the letter you letf with a security and "his response was yes i was there to collect the car,you know you are behind with 3 month payment. 6.i said yes im 2 months behind plus R2000 that has been carrying over for a while. He days yes that's almost three months in very arrogant and ****y way. 7.i said to him i understand but you have to give me a chance to fix that before you collect the car. 8.His response was im giving you 5 days to pay that R9213 or im coming to take the car. 9.i responded can you give me a tleast 10 working days to raise that money coz 5 days i might fail he said that not his problem its either i pay or he takes the car thats his job 10.since from 2019 i purchase the car through Absa finance i have never met such a horrible person like Domenic was my first. 11.i understand that my problems are not his and he's also doing his job but for him to talk to me as if im a ******** because today i owe absa that means im not a valued customer. 12.Popi Act does not apply anymore he leaves a very sensitive letter with security guard exposing my confidential issues with absa. 13.he didn't even attempt to call me yesterday or send sms,his attempt was only on Monday only. 14.im very devastated with a treatment im getting from this gentleman,6 yrs its a long journey but i have been faithful to absa and trying my best to honor my contract i have which is almost done. 15.i even called finance department and asked to helped by a different person,i was put through to his management i spoke to MR Smith and he also sounded condoning the behavior of Domenic by "saying Domenic he is doing his job and claimed he understand i have emotional attachment to the. You can do your job and still be polite.I'm the client of absa. In closing i was once in this position in 2023,around May due that i was retrenched from work by 2022 January. By then i dealt with the gentleman called Nhlakanipho he was an excellent and we manage to cross the bridge together without him being disrespectful. Even in this situation im trying my best to come out of it. But in future i don't think i would want purchase a car through absa vf or recommend anyone.