JV
Jacob V
1 reviews | Active since Jul 2019
18 Jul 2019, 13:37
ABSA very weak credit card ***** protection
R7000 was deducted from credit card *** WITHOUT any notification to me. Apparently from UK into a AIRBNB unspecified account. I received a sms and immediately (on 13 July) phoned the hotline to report ***** and stop the card. The amounts were still on "hold" at that stage. After 2 days (15 July) I checked and the amounts were cleared! I.e. deducted from my account! I just received an automated reply from ABSA via email and so far no response. Very bad :( JF DE VOS
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Replies (3)0
Replies (3)JV
Jacob V's updateReviewer Update
18 Jul 2019, 13:49A perfect time to close my account! :(
JV
Jacob V's update18 Jul 2019, 13:49
Reviewer Update
A perfect time to close my account! :(
Absa's replyOfficial
18 Jul 2019, 14:57Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Absa's reply18 Jul 2019, 14:57
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
JV
Jacob V's updateReviewer Update
22 Jul 2019, 21:59At the end the matter was resolved. ABSA reverse charged the Airbnb payments and the money was restored to my account. It took 9 days. Thank you ABSA!
JV
Jacob V's update22 Jul 2019, 21:59
Reviewer Update
At the end the matter was resolved. ABSA reverse charged the Airbnb payments and the money was restored to my account. It took 9 days. Thank you ABSA!