ABSA VERY POOR SERVICE/ASSISTANCE

In light of the current Covid -19 pandemic, I contacted ABSA bank to inform them that I might have difficulty honouring debit orders and repayments over the next 2 - 3 months. I humbly requested their understanding & assistance with not charging me exorbitant fees for 'returned debit orders'

The ABSA consultant was not concerned about my situation and simply told me sorry to hear & that I should maybe consider applying for an overdraft! I have been banking with ABSA for almost 30 years & I found this absolute disregard for their clients situation seriously irresponsible, inconsiderate and quite frankly poor business ethics.

How can you charge your clients even more many if they are already in a vulnerable situation?