AC
Adele C
1 reviews | Active since Jul 2021
28 Sept 2025, 15:34
ABSA very poor service!!!!!
I want to withdraw my flexi reserve from Absa on my home loan, which is R3500. I tried online, by sending all required docs, then they weren't happy with my signature 🙄so I said ok I will go into Absa branch at Alberton New Market Malll. This was a week ago, the lady dis all the necessary docs and assured me I will get my money within 3 working business days. I sent her a email and she just said she re- send it, ignored me after that! Its my money! Poorest service received from any bank!!!!!
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Absa's replyOfficial
29 Sept 2025, 10:32 Dear Adele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards, Group Customer Care Vanessa Crowe
Absa's reply29 Sept 2025, 10:32
Official
Dear Adele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards, Group Customer Care Vanessa Crowe