wS
william S
1 reviews | Active since Jan 2016
01 Aug 2019, 12:43
Absa, very poor client service and experience
My account is hacked and all my funds are gone, I went to the mall of Africa branch and the service was bad and my query was not prioritized and I had to run around begging for I formation, the level not taking matters seriously was very shocking for such an established business, the investigation takes 30 days? How am I supposed to sort out my day to day expenses with 0.00 funds? Funds disappeared in the hands of a business that I trusted. Once this is sorted I'm certain moving to a different bank that will satisfy my needs, vice versa.
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Replies (2)
Absa's replyOfficial
01 Aug 2019, 15:08 Dear William,
Thank you for bringing this matter to our attention. The reference number to your case is C-***2 . Please see email sent to email address *** .
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***2 . Please see email sent to email address *** .
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply01 Aug 2019, 15:08
Official
Dear William,
Thank you for bringing this matter to our attention. The reference number to your case is C-***2 . Please see email sent to email address *** .
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***2 . Please see email sent to email address *** .
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
wS
william S's updateReviewer Update
14 Aug 2019, 13:13The level of incompetence I'm experiencing with Absa is just disgusting, a ***** department representative that doesn't even have adequate info when I ask questions, saying is not absa's fault. Now all the relevant documents was supp**** but I'm still not reimbursed,waiting for a third party to send funds, the same party that **********ly took my funds without me knowing, this is an internal issue but you too smart to acknowledge you at fault. I'm now spending funds I don't have to get my funds, I'm fed up as I'm doing all follow ups and don't want nothing to do with you but my funds back. Why can't you reimburse what I lost, now you negotiating with ********* to directly deposit funds into my account. Yesterday the ***** representative hang up the phone on me, I really experienced the idea of been another statistic on their name to have a bigger share in the market. All I hear is excuses and apologies that don't even hold weight.
wS
william S's update14 Aug 2019, 13:13
Reviewer Update
The level of incompetence I'm experiencing with Absa is just disgusting, a ***** department representative that doesn't even have adequate info when I ask questions, saying is not absa's fault. Now all the relevant documents was supp**** but I'm still not reimbursed,waiting for a third party to send funds, the same party that **********ly took my funds without me knowing, this is an internal issue but you too smart to acknowledge you at fault. I'm now spending funds I don't have to get my funds, I'm fed up as I'm doing all follow ups and don't want nothing to do with you but my funds back. Why can't you reimburse what I lost, now you negotiating with ********* to directly deposit funds into my account. Yesterday the ***** representative hang up the phone on me, I really experienced the idea of been another statistic on their name to have a bigger share in the market. All I hear is excuses and apologies that don't even hold weight.