ABSA-Very disappointing service

We`ve app**** for additional finance on an existing building loan to complete the construction of our house on the 10 November 2015. After weeks of correcting paperwork that was misdirected it was approved on the 12 of December 2015. The lawyers received the registration instruction on the 15 January 2016.We were asked to see the lawyers o the 18 January 2016.When we arrived the contract was in contradiction to what was discussed and the \special conditions"did not make sense. We refused to sign the documents and the contract was referred back to the ABSA legal department.To date we`ve not received any feed-back yet. The entire project had to be stopped due to this. """