JE
Jaco E
1 reviews | Active since Sept 2018
14 May 2025, 17:05
ABSA VERY BAD SERVICE
I have been with ABSA for more than 30 years. Now my profile is locked, not because I didn't pay my bond or accounts. But because I haven't submitted proof of my ID. and it's not that I didn't try, but the application and site do not show where to upload this.
I do get that you want to keep the bad people out, but why the ones that has been with you for AGES, I think after 30 years, you know who I am?
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Absa's replyOfficial
15 May 2025, 11:51 Dear Jaco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply15 May 2025, 11:51
Official
Dear Jaco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Group Customer Care Vanessa Crowe