ABSA - Very Active Inhouse ***** Syndicate!

My credit card was hacked and I received no calls from the ***** department about the transactions in query. It has a very, very large sum of money. I reported the ***** when I discovered it and to date - 5 weeks later, have had nothing but generic replies from ABSA. To make things more interesting, when my statement arrived there was a second card on the statement also with ********** transactions on it. I queried this and was ignored. I fetched my new card 3 weeks later and surprise, surprise, this was the card already being used in the ***** of 3 weeks earlier BEFORE I had even reported the *****. So ABSA issues me a compromised card - clearly no crosschecks - and to date refuses to interact regarding the huge sum of money ******. They have a slick syndicate in their card department, so I would honestly advise anybody to steer well clear of their credit cards!