lB
lindi B
1 reviews | Active since Jul 2013
13 Sept 2024, 08:53
ABSA verification processes
Why on earth would ABSA issue a confirmation of bank account letter that is e-stamped with contact number ***. Then if you phone that number non of the departments know how to verify a bank account. The 6th person you are put through to will tell you to phone the business line. The business line will request for you to send an e-mail request for the verification to be done. Are you from the stone age? Have you tried to have a look at how easy other banks make it with a siple QR number or Verification code entered their website. The very least you can do is put the correct contact number on the banking letter. Terrible, terrible. I am very happy that I am not one of your clients.
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Replies (3)
Absa's replyOfficial
13 Sept 2024, 10:54Dear Lindi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply13 Sept 2024, 10:54
Official
Dear Lindi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
13 Sept 2024, 11:09Your concerns are very important to us, and we kindly request you to please forward us the account confirmation that you would like the bank to confirm for you.
Best regards,
Absa's reply13 Sept 2024, 11:09
Official
Your concerns are very important to us, and we kindly request you to please forward us the account confirmation that you would like the bank to confirm for you.
Best regards,
Absa's replyOfficial
16 Sept 2024, 12:21Dear Lindi Blewett, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied now and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at the end of day 09/09/2024 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
Looking forward to hearing from you soon.
Best regards,
Absa's reply16 Sept 2024, 12:21
Official
Dear Lindi Blewett, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied now and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at the end of day 09/09/2024 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
Looking forward to hearing from you soon.
Best regards,