ABSA Verdi

A big thank you to MPHO KGOMARE from ABSA Bank Verdi Centre Northcliff. After 3 years of trying to sort out my cellphone banking, unable to change my details and not able to receive authorisation messages, she sorted it out it 30 minutes!! For 3 years I visited 4 different branches (who advised that they had corrected the problem - Cresta, Clearwater, Verdi and Cresta again), contacted my private banking, who advised me to go back into a branch, spoke to the internet banking division who told me me speak to my private banker, sent numerous complaints emails to which I received an automated response to contact internet banking or speak to a private banker, my last hope was to again try a smaller branch. (This was after waiting for over 2 hours at Cresta branch on Wednesday 23 December) Thank you again to Mpho, who was so professional, sympathetic and most of all knowledgable!!! You are Branch Manager material and I hope you go far in your career.