BJ
Bianca J
1 reviews | Active since Sept 2016
17 Jan 2022, 10:29
ABSA Vehicle settlement query
Called ABSA Vehicle legal department for the 3rd time now, spoken to 2 different agents and just as we get to them actually attending to my call the call gets cut and no one even has the decency to call back and apologise for the cut call.
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Absa's replyOfficial
17 Jan 2022, 16:10Dear Bianca Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Best regards,
Absa's reply17 Jan 2022, 16:10
Official
Dear Bianca Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Best regards,