Absa vehicle service is poor as well as their communications with clients

<p>I am very unhappy with the service I'm getting at ABSA vehicle finance, I am NL Mashau and have been contacted by Gedeon Geldenhuys informing that I am in arrears and have to pay 3900 by the 31st of December as interest has accumulated due to missing my instalment payment on the 15th of December, of which I had contacted Absa vehicle finance on the 24th of November at 9:24am on this number ********** 669 I was calling from the number ********** 069 to change my instalment date from the 15th to the last day of the month, and the lady whom I can't recall her name made the changes and advised me that my instalment will increase slightly due to changing the date from the 15th to the last day of the month, and when Gideon called me today he said that there's nothing on record that I have contacted absa to change my dates, which I don't understand as the calls are recorded. Mind you my instalment had increased in March 2016 to R2418,69 due to the prime rate increase and I'm being charged a ridiculous interest on my car which is 16.25% of which the vehicle interest rates are between 10% to 13% can anyone explain how my instalment jumped from R2418.69 to R3080 without being informed, I really need explanation and also an insurance I'm being charged for, without signing anything. I have asked Gideon to respond to my answers he failed to do so and instead he chose to hang up a call claiming he will not continue with the call, if someone has to call please do so when you have all facts on record coz clearly he doesn't, therefore can't answer to all my questions. The vehicle account number is ********** 3 also kindly send me all my statement since March 2016 to date. Thanks I hope I will be contacted soon as I am very unhappy</p>