ABSA Vehicle Restructuring
Hi There, Kindly note I have submitted debt restructuring on 1 of the Vehicle Account, I am not getting any help at all, I call the debt restructuring line with no response, I was promised it will take 7 days to get a debt restructured now I have been waiting for over 2 months to get an answer, can I urgently be assisted on this issue by Vehicle Finance Department.
Regards
Javu Nkolele ***
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Absa's replyOfficial
16 Apr 2021, 10:54Dear Javulani, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply16 Apr 2021, 10:54
Official
Dear Javulani, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,