ABSA Vehicle Registrations VERY VERY BAD SERVICE

My wife sold her car. ABSA never sent her the vehicle registration papers when it was paid off in 2010. So, we called their registration help centre. A lady advised us that we need to complete a NATIS request form, since they don't have those records online anymore (its more than 7 years ago). She also advised us that the admin department will check if the papers were sent to my wife in 2010, in which case we will need to pay a R325 amount to get duplicates. I have all of this communication in email.

So we complete the form and email it and all supporting documents through to one of the two email addresses provided (afafadmin11 and afafadmin13). This was done on 17 October 2017. Last week, 5 days later, my wife called them and they told her they are still busy with it.

Today she called again and was informed that the email should have been sent to the afafadmin13 account, because afafadmin11 only works with duplicates. She was advised that it will take another 7 - 10 days when we send the email to the afafadmin13 account!!!

I then called and got the same story. I asked for the admin department's phone number and was given ********** 340. I called this number, pressed the right buttons and got through to a person, who told me I am at the wrong department and that I should dial the number again, press option 4 and type extension ********** , which I did. A lady answered very rudely and told me I was not at admin and that I need to dial the switchboard ( ********** 000). I did this 4 times and for three times it just rang and the 4th time someone picked up and put the phone down in my ear!!!

THIS IS ABSOLUTELY ******* SERVICE! The vehicle is still in ABSA's name at the department of motor vehicles and we need to get these papers through to the buyer within 10 days from last Friday (its now Tuesday), according to the contract.

All the poor help desk consultant can say is "sorry".

This is totally unacceptable and I expect immediate resolution of this matter!