ABSA VEHICLE REGISTRATION PAPERS

I have been waiting for some sort of reply from Absa regarding my vehicles registration papers. I have pushed back and forth, given a hundred different answers, dealt with the rudest people and every time I am left having to call back to either the head office in JHB or back to the complaints suite. Every time I am told that someone is in a meeting, doesn't take calls or the best yet, they are busy dealing with the social media reviews.... So now I am posting on social media AGAIN hoping that this message will get through. I need some sort of documentation or letter from Absa stating that the documentation is being processed to give to the people that want to purchase my vehicle. If they do not get this letter today, they will retract from buying my vehicle!!!!! I have escalated this as many times as I can and I keep getting an answer of how urgently they are attending to it.... so urgent that its taken Absa 4 days and still absolutely no answer from them. I want that letter TODAY to give to these people and if i don't get it today, I am going to the ombudsman. I am sick to death of Absa, who doesn't give a **** about their customers, absolutely SHOCKING service, disgustingly rude and unhelpful people. I want answers TODAY