ABSA VEHICLE REGISTRATION DOCUMENTS DELAY

I requested my registration documents for my vehicle on the 04.04.18. and requested these be sent to my local Absa branch in Durban for collection. On the 12.4.18 I received a text to advise my documents were to be collected from a Absa branch in JHB. I immediatly called the help line to advise of the error and request that the mistake be rectified and i was assured this would be done as priority . Another week went by and I again called the help line and spoke to Team leader Tabang ( spelling incorrect) who promised to call be back with an update as soon as the systems came back on line. No call received! I called back again a couple of days later to be told the docuements were still sitting with the JHB branch! I again spoke to a Team Leader by the name of AB on the 23.4.18 who assured me he would arrange for overnight delivery to the Durban branch and call me back with a tracking update. Todate NO call received from AB either and NO documents have arrived at the Durban branch ( i have called to confirm ) . AB is not taking my calls on his direct line either . I have logged another request for a Team Leader to contact me in this regard this morning after being told AB was in a meeting . With past history to go by I dont see this happening. Totally disgusted with the service of ABSA and regret having taken my new vehicle finance out with them . If Team Leaders cannot display the basic levels of Customer Service, what can we expect from your call centre agents! ABSA WHEN WILL I RECEIVE MY DOCUMENTS?