Absa vehicle refund disaster!

I would really appreciate some feedback.

I was under Debt Review for my vehicle finance, for the past +- 7 years, the vehicle has been paid in full the end of February 2018, now, since the 28 February 2018 I am struggling to get the refund owned to me. I have spoken to Thithi on 28/02, then on 07/03 spoke to Chantal, then on 08/03 spoke to Mapiso and again to Canita on the 09/03, all of them telling me the same old story that they are waiting for the supervisor to approve the refund. Now, you tell me why do I have to wait and wait and wait. So, since the 28 Febr 2018 the supervisor or manager has still not approve the refund, what is going on?? I am really disgusted with Absa, why do I have to wait so long?? I am telling you now, I will not refer any of my friends or family to bank with Absa, this is really a total disgrace. I use to work for Absa for 12 years and this is not how service to a client is done. My dad and sister also worked for Absa, thank goodness they dont anymore.

Will you kindly assist and give me some feedback asap.