SL
Sharon L
1 reviews | Active since Aug 2022
01 Aug 2022, 14:41
ABSA VEHICLE PAYMENT
Good afternoon, Absa customer care is the worst to deal with. So my debit order only goes off today. 1st of the month. So now they list me as a late payment. and tells me my credit record will show as such until I pay them this amount. Keeping in mind my debit order date was changed from the 26th to the 1st. We will be buying a new vehicle within the next few weeks and will not recommend ABSA to anyone.
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Absa's replyOfficial
01 Aug 2022, 16:31Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***6. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
Kindly provide us with the account number impacted and also advise why was the debit order changed or if it was as per the agreement.
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***6. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
Kindly provide us with the account number impacted and also advise why was the debit order changed or if it was as per the agreement.
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply01 Aug 2022, 16:31
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***6. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
Kindly provide us with the account number impacted and also advise why was the debit order changed or if it was as per the agreement.
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***6. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
Kindly provide us with the account number impacted and also advise why was the debit order changed or if it was as per the agreement.
Looking forward to your response. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,