Absa vehicle ****med

Good Day Hellopeter,

I am writing this complaint to you to assist further as I phoned absa numerous times with no positive feedback.

In 2019 Oct I took a car from vw which is financed by absa and contract was 71months with balloon payment of R69000,In 2020 I opted absa financial relief options which was only 3 months,That 3 months absa didn't deduct any cent from me then after they started to debit every month till now

I am so shocked of my statement it has already changed and that absa financial relief did not have a teams and conditions, no emails were sent to me and no proper liaison that they will be some interest rate when you apply that absa relief, I understood since they didn't debit for 3 months it means they were going to debit until 2026 Feb instead of 2025 Nov, Absa amended my original contract without my consent, They added another 4 months of fully installment,I tried to find how/why they did that because I wasn't informed about any changes they said it's interest rate of absa relief, I am also shocked now because I can't afford to pay exactly monthly installment as interest rate,The bank doesn't have consent to amend my stuff without consulting with me. From the sms there were nothing or additional information regard to this .

I believe absa would fix this I want to pay off their remaining amount and also balloon payment however these ridiculous interest ratei won't be able to pay.

I am ****med here at absa,Their consulted are rude and they hung up a phone when you ask relevant question,If a person missed payment of two months the bank can only add interest not exactly fully installment as interest rate,since I bought that car never missed any payment. Now statement says I will pay car until June 2026 instead 2024 Feb

Absa disappointed me and I don't like to tell the world how your services work,I went to midrand branch to enquire regard this why 4 months added to my installment ,The agent informed me to call absa.The the I wanted a car I was phoned everyday and treated fairly..now I'm on my own ...imagine paying alot of money for polo vivo.

Absa that 4months need to be removed, I can't be ****med by you..I was warned bout your absa vehicle before I took loan car with you.. I