Absa vehicle is bad

My vehicle is repossesed by absa bank on the 5 November 2025, I received notice 127 letter on 10th November. I called absa call centre as stipulated on the letter then was told will receive amount to pay from the person busy with my account so that can pay the amount and get my car back. Im still waiting even today and their calls is recorded will be requesting call record and installment is accumulating, im afraid to make payment based on the statement then to find out they sold the car as they not sending me release amount.