ABSA Vehicle Insurance AIC, worst service providers Ever

I have ABSA Vehicle insurance , from their AIC division. This morning my tire bust on the M4 free way and I had a challenge with the lug nuts. When I called ABSA insurance to assist with road side assistance they said that they can't pick up my policy whilst ABSA deducts directly every month together with my AVAF installment. Worst experience ever, When I got to the office I called them again to find out what exactly the challenge, the lady that took my ID number to check for me whats seems to be the issue put me onhold for over 6 minutes I eventually dropped the call.